![]() ![]() Warning: If you use Symantec AntiVirus 10.x do not attempt to manually repair virus definitions. How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually If the definitions do not appear to be working correctly, use the following document to correct them: > The numbered folders are 250 MB or greater in size. tmp folders or files exist in the VirusDefs folder. > The Incoming folder never becomes empty. The total size of all files and folders should be about 775 MB.Ĩ) If any of the following is true, the definitions may not be working correctly: The Incoming folder should only contain files while a virus definition update is in progress.Ĥ) 1 folder named TextHub, approximately 1KBĥ) 1 file named Definfo.dat, approximately 1KBĦ) 1 file named Usage.dat, approximately 1KBħ) 1 file named Cat.DB, approximately 650KB The numbered folders will have names that appear similar to the following: 20110408.002.Ģ) 1 folder named BinHub, approximately 180 - 220 MBģ) 1 folder named Incoming, which should be empty You should see the following:ġ) 2-3 numbered folders, approximately 180 - 220 MB each To troubleshoot virus definition issues for SAV Server or SEPM, please contact Symantec Technical Support.Įxamine the files and folders in the VirusDefs folder. NOTE: Virus Definitions for the SAV Server or Symantec Endpoint Protection Manager (SEPM) are stored in different locations, and this document does not apply to server installations of SAV or SEPM. > Windows Vista\Windows 7\Windows Server 2008: \ProgramData\Symantec\Definitions\VirusDefs\ > Windows 9.x\Windows XP\Windows Server 2003: \Program Files\Common Files\Symantec Shared\VirusDefs\ or \Program Files (x86)\Common Files\Symantec Shared\VirusDefs\ Locations of Virus Definitions for SAV or SEP Client only: These older sets are used for virus definition rollback purposes. > Symantec Antivirus 8.x/9.x/10.x will keep 2 definition sets: the current set and the last used. > Symantec Endpoint Protection 11.x will keep 3 definition sets at any time: the current set and the last 2. > Symantec Endpoint Protection 12.1 will keep 1 definition set You notice that the hard drive on a computer fills with files that appear to be related to Symantec AntiVirus (SAV) or Symantec Endpoint Protection (SEP) virus definitions.įirst, determine whether the amount of space used is as designed, or whether the definitions are not working correctly. ![]()
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